In the extremely competitive and high stakes trading environment where markets rely on the analysis of thousands of data points, an algorithmic defect or other technology failure could be catastrophic.
Traders are making decisions on real time data and if its not rendering right on every platform then its a problem. If the software's not keeping up with the performance peaks, then wrong decisions can be made. For example sudden spikes in trading and market data around key events such as Non-Farm Payrolls.
As such, testing is critical but it’s essential that it not impact the pace of delivery. In this age of automated trading, it follows that organizations need a test automation strategy that provides unparalleled testing precision and certainty while simultaneously keeping pace with DevOps. Eggplant’s intelligent automation continuously tests performance, functionality and usability to optimize trading performance.
Our Digital Automation Intelligence (DAI) Suite uses low code models, AI and analytics to expand automation beyond test execution to the full testing process. Eggplant then moves beyond development into production where it continuously monitors the performance and user experience of the software in production.
Eggplant can test any software at any level from back office to front office to user interface to fix and swift protocols to databases. With traders expecting instant access to trading screens from their fixed and mobile devices, this should be a critical part of any testing strategy.
Front, middle & back-office
High profile IT failures often result from unanticipated interactions between legacy, custom and cutting edge systems across the front, middle and back office. Only Eggplant can do end-to-end testing of these workflows, both from a functionality performance and usability perspective. Only Eggplant can automate a workflow that goes across a mainframe, a Windows desktop, an iPad and a custom trading screen.
Banks have become digital products with the most extreme example being the "Challenger Banks" that don't even have any branches.
For a challenger bank, the brand, product, customer-base and reputation are forged on digital excellence and, if the technology fails, the company fails. Which means balancing spend on customer acquisition versus delivering a secure and outstanding experience to its existing users is paramount.
Banks are competing with each other using weapons such as customer experience as a differentiator. This customer experience has to work seamlessly across web, mobile, a wide range of platforms and browsers. Ensuring continuous quality for this digital banking customer experience is key.
For banks with branches, testing the in branch experience and the ATM machine experience is also important.
Banks are required by regulators to ensure that all websites and Apps have the correct latest terms and conditions available. Verifying this is cumbersome and slow for test teams who must check every page and verify that the terms and conditions have been update. Eggplant’s PDF validation combined with automatic web or app crawling means that test teams can quickly and easily automate this process.
Insurance has become a digital business. Customers demand real-time online quotes and the ability to instantly take out a policy. Insurance companies compete with each other in a digital marketplace but off the cutting edge front end often lies a back end system of integrated legacy. Testing the customer experience and business outcomes to ensure the front-end is performing optimally must be combined with testing the back-end workflows to make sure data updates and load and performance are being handled correctly.