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Retailers are under pressure to maintain seamless, omnichannel customer journeys. However, manual and script-based testing leads to errors and delays that negatively impact users. With Eggplant’s intelligent automation of in-store and e-commerce website testing, retailers can accelerate release cycles across all touchpoints, browsers, systems, and devices to deliver a smooth shopping experience.
Discover how Eggplant can help you deliver customer-focused omnichannel shopping in our eBook
Testing point-of-sale (POS) systems is essential, with contactless tap, insert or slide pin pad options critical to customer transactions. The challenges facing POS testing include:
Jump into our interactive product tour and experience the look and feel of Eggplant performing AI-driven POS testing with robotics.
Staples implemented the Eggplant test automation to re-platform its entire POS network across 1,000 stores, overcome testing bottlenecks, and kickstart the company's digital transformation journey.
Eggplant Test’s AI-powered automation engine identifies the tests your POS needs, then builds and runs them continuously for an optimal user experience.
Eggplant Test can test any POS platform at the UI layer regardless of model, system or code base to ensure the quality of your displays.
The performance and load time of your mobile app and website are critical to the success of your retail business. To help drive conversions, retailers need to keep customers engaged by:
Powerful performance monitoring tools provide you with the data you need to ensure site availability and optimize service performance for your customers.
Comprehensive scalability testing helps ensure your e-commerce site is ready to handle increased performance demands due to surges in user traffic.
Eggplant tests multiple technology layers of an application, from databases, APIs, web elements and the UI to prevent lost sales and unhappy customers.
Eggplant Test ensures your applications, website and digital services function effectively across all browsers, operating systems and devices.
Eggplant Performance’s Real Customer Insights helps you better understand website performance — conversion, bounce rate, user engagement and revenue.
“Our customers benefit from an improved experience. Eggplant is core to the capability; we are excited by the use of AI to optimize execution paths.”
Retail Customer Solutions, Albertsons