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Point of Sale

Click. That’s the sound of a customer seeking out your competitor because your point-of-sale (POS) system didn’t deliver the experience they wanted or expected. You know that your QA teams and ecommerce product managers tested the code and it worked. So, what happened? 

Retail these days is cut-throat. And POS is more complex than ever. It integrates with a number of platforms including payment processing, rewards programs, mobile ordering, and order fulfilment, making it an increasingly complex environment to test.

POS is directly tied to your customer’s experience — and your revenue. So, you’d want to check it’s working seamlessly, wouldn’t you?

To ensure customers have a great digital experience every time, it’s critical to test the true user experience across all touch points. But increasing application and device complexity puts serious pressure on your developers and testers to deliver high-quality releases monthly, weekly, or even daily — despite shrinking test windows and budgets.  

One of the largest food and drug retailers in the US, with 33 million customers per week trusts Eggplant and IntelliQA with every check out. Watch the video above to discover more.

What's the solution?

Because every retailer is different and uses a different operating system, it makes it increasingly difficult to test every possible retail user journey.

Eggplant’s Digital Automation Intelligence (DAI) platform is unique because it works with a 2-system model, which allows you to test all devices end to end, from mobile, web, credit card, receipt and finally emulated and physical POS systems. 

The product's AI functionality enables shopping baskets to be varied and different journeys to be simulated.

Increase the accuracy of orders, boost revenue and delight your customers with Eggplant. 

Trusted by all of these snazzy companies.

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